How often should I have my heat pump serviced?

You should have your heat pump serviced at least once a year. If you use your heat pump for heating and cooling, you should service it twice annually, in the fall and the spring.

What is the life span of a heat pump?

The average life span of a heat pump is 10-15 years. Because heat pumps run year-round to heat and cool your home, they don’t always last as long as a typical heating or cooling system. However, you can extend the life span by ensuring that your unit is routinely maintained by an HVAC professional.

first mate On The Way

Trusted HVAC, Plumbing & Electrical Experts in Kansas City

At First Mate Heating and Cooling, we’re honored that you’ve chosen us to assist with your home comfort and repair needs. Our goal is to make sure you feel completely comfortable with every step of the process, whether you call us for heating repair, AC installation, plumbing
service, or electrical work. From the initial service call to the final repair, you can count on our team to deliver dependable, 5-star service.

First Mate is on the WayBelow is everything you can expect when you schedule service with First Mate Heating and Cooling.

Your Customer Liaison

When you book an appointment, you’ll be assigned a Customer Liaison who will keep you informed every step of the way. Whether you prefer calls, texts, or emails, we’ll update you throughout the day, so you know exactly when to expect your technician. Need to make a change to your appointment? Your liaison is here to help.

No Need to wait at Home

We understand how busy life can be, and we don’t want you stuck at home waiting for service. With your cell phone number on file, we’ll notify you in advance, so you have time to meet your technician. That way, you can go about your day without worrying about missing your appointment.

Our Technicians

Our licensed and certified HVAC, plumbing, and electrical technicians are among the best in the industry. Not only are they highly skilled in repair and installation, but they’re also trained to deliver an exceptional customer service experience. When you call First Mate, you’ll know your repair was done right—and you’ll feel confident having our team in your home.

what to expect during service

Diagnosis & Evaluation: When we arrive, our technician will carefully inspect your system to identify the problem. We’ll walk through the issue with you and answer any questions you may have.
Full System Check: We’ll perform a complete evaluation of your HVAC, plumbing, or
electrical system to help prevent future breakdowns and save you time and money.
Repair & Replacement Options: You’ll always receive multiple options for repair or replacement, and we’ll never move forward without your written approval.
Fast Solutions: Many repairs can be completed the same day. For larger projects, we’ll get started right away and return with the right tools or parts to complete the job properly.

Our commitment

Whether you call us for furnace repair, AC maintenance, water heater service, or an electrical upgrade, our mission is to provide a true 5-star customer experience. If there’s ever anything we can do to improve your service, please let us know.

Standard Diagnostic Fees

HVAC Repair: $95 Flat Fee (waived with repair)
HVAC Equipment Installation: Free Estimate
Electrical Repair/Installation: $95 Flat Fee
Plumbing Repair/Installation: $65 Flat Fee

Things We Don’t Service

For your convenience, here are items we do not service. If you need assistance, we’ll be happy to recommend a trusted local partner.

Oil Furnaces
Whole House Fans
Mobile Home HVAC, Plumbing, or Electrical Systems
Landlord/Tenant Arrangements